When you order AceSpy or any other Retina-X product, there will be step-by-step instructions sent immediately to your email. However, if you need further assistance we will be here to answer any questions you may have. In addition to our useful online documentation, we also send step-by-step install instructions via email upon ordering. We strive to have the best customer support in our industry by answering almost all requests within a few hours, but sometimes it takes 12-24 hours for a support response during busy times. To speed up the Support Ticket process, always tell us what version of AceSpy you are using and the Operating System you are using.